Refund Policy

Draft for launch: this policy is written for the planned Stripe + Printify + Mailchimp + private digital-download setup. Review it once final business details, fulfillment regions and checkout settings are connected.

Last updated: September 2026

Digital products

Because digital products are delivered immediately after purchase, sales of ebooks and other downloadable files are generally final once access has been provided. If you are unable to access your purchase, receive the wrong file, or experience a technical issue, contact us and we will help restore access or provide the correct file.

Print-on-demand products

Our journals, art prints and other made-to-order items may be produced by third-party fulfillment partners such as Printify. Because these products are made specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, ordering the wrong size or color, or providing an incorrect shipping address.

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and, when appropriate, arrange a replacement or refund.

Duplicate or incorrect charges

If you believe you were charged twice or charged an incorrect amount, contact us before filing a payment dispute so we can investigate the transaction with Stripe.

Legal rights

Nothing in this policy limits any refund, cancellation or consumer rights that cannot legally be waived in your location.

Contact

For order support, use the Contact Mia link in the site footer or email divinemystkinquiries@gmail.com.